Privacy Policy

What personal and sensitive information do we collect and hold?

There are situations in which we ask you to give us personal information about yourself. This information includes things like your name and contact details. If customers choose to purchase from Whitby Morrison, we collect their credit card details and other identifying information in order to process orders and provide customer service.

How do we collect and hold your personal and sensitive information?

We collect your personal and sensitive information in various ways, primarily submitting an enquiry through our website or request information from us.

Your personal information may also be collected when you browse our website or when you speak with us by telephone or through social media networks.

Security

We strive to protect the privacy and security of the personal and sensitive information we hold through the use of encryption, security access, firewalls and computer security systems. We have physical, electronic and procedural safeguards to protect your personal and sensitive information which is held by us, and access to information stored electronically is restricted to staff whose positions require access to this. We may also use third party data storage providers and servers to store your personal information.

We use the very latest, industry standard Secure Socket Layer (SSL) technology. This technology encrypts the information about you that is entered on our website, prevents other computers impersonating your computer and prevents third parties reading or changing your information as it travels over the internet.

For what purposes do we collect, hold, use and disclose your personal information?

We collect personal information and, in certain circumstances, sensitive information from you and others to enable us to provide you with a our services.

In regards to our communications with you

If you have shared your information (such as your email address) with Whitby Morrison, for instance submitting an enquiry on our website or otherwise interacting with us, we may occasionally notify you by email or other methods such as by phone or SMS about our services, products, special offers, events or articles we think will be of interest to you. If you would rather not receive this information, you can opt out by using the unsubscribe facility included in all our marketing correspondence, or by contacting us directly.

Once you have provided us with your information, sleep easy, we will not sell your email address or phone number to marketing companies for spamming (but we will disclose your email address to the organisation which helps us provide the email service).

How you can access the personal information that we hold about you, and seek correction of such information

You can seek access to and request correction of your personal and sensitive information held by us by sending us a written request and enough information to allow us to identify the information. You may not access or correct personal or sensitive information of others unless you have been authorised by them or otherwise under law, or unless they are your dependants under 16 years. In cases where we do not agree to give you access to or to correct your personal information, we will give you reasons why.

We do not charge you for making a request to access or correct your personal information.

Circumstances where you can deal with us anonymously or using a pseudonym

Where possible, you have the option of not identifying yourself or using a pseudonym when you deal with us. However, we require you to provide us with your personal information in order for us to provide you with, our products and services.

What other types of information do we collect and how do we use it?

We use technology to collect anonymous information about the use of our website. For example, when you browse our website, we log your IP address, the date and time of your visit, any pages or links visited and the type of browser used. This information is used for statistical purposes, improving the content and functionality of our website, and to prevent misuse of our systems. For further information refer to our Cookies Policy below.

What if you don’t provide some information to us?

If you do not agree to the above or will not provide us with personal and, in certain circumstances, sensitive information, we cannot provide you with our services or products.

Age of consent

By using this site, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

How you can contact us or make a complaint?

If you have any concerns about how we manage your personal information or believe your privacy may have been prejudiced, you can make a complaint about the matter. You should first contact us with your complaint by phone or in writing (including by email) using the address on our contact page. We will investigate the matters raised and respond to you within a reasonable period.

Online store

Our store is hosted by JWDesign. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through their databases and the general applications. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Cookies Policy

Whilst using this site, some information is collected automatically using ‘cookies’ or local storage.

We use cookies on our website to help us provide customers with the best possible online experience. If you continue to browse our website we assume that you are happy for your web browser to receive all cookies served by our site.

What are cookies?

A cookie is a small text file that is sent to your web browser and stored in the memory of your device when you visit a website. Cookies are useful because they enable collection of user data and analysis of how the website is being used by visitors, to optimise and create the best possible customer experience.

Some cookies are temporary to your browsing session and deleted every time you close your browser. Other cookies remain on your device until they expire or you delete them from your device’s cache.

What information do they not hold?

The cookies we use do not hold any data that can identify you personally, such as; names, phone numbers, email addresses, mailing addresses, bank account numbers or credit card information.

Why do we use cookies?

• to recognise your computer when you visit our website.
• to improve the website’s usability.
• to track you as you navigate our website.
• to analyse the use of our website.

What cookies do we use?

You may see Whitby Morrison owned website advertisements on third-party websites as we use display advertising techniques to target consumers. Some advertisements you may see will be facilitated through an Advertising Network.

Our site uses targeting cookies that support behavioural advertising. This form of advertising allows advertising of a more relevant nature to be tailored and broadcast by capturing user’s online behaviour. Some of these cookies are placed on your computer to display our advertisements and also use to evaluate the effectiveness of our advertising and promotions on third party websites.

Please note that by ‘opting out’ of receiving cookies from any network, you may disable the ability for a network to deliver advertisements that are targeted to your interests.

Accepting or rejecting cookies

You may be able to configure your internet browser to warn you each time a new cookie is about to be stored, so that you may make a decision whether to accept or reject it. If cookies are already on your system, you can delete them.

For more information about cookies and how to delete them, please visit:
www.aboutcookies.org
www.allaboutcookies.org/manage-cookies/

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at ed_w@whitbymorrison.com